
In my recent post Pursuing Good: The Backstory, I wanted to begin to process what makes something good. I ran into a couple of articles that really helped propel this idea forward. I even started to address the bad press we give good as opposed to great or excellent.
More on that later.
In this article I want to tackle the first in my master list of what makes something good:
A service is good when it is…
- authentic.
- surprising.
- exposing vulnerability.
- interesting (with a by product of engagement).
- appropriate.
- complete or full (delivers on the expectation).
- special.
- smooth in transitions.
- purposeful (or communicating a point).
- impeccably executed.
A service is good when it is authentic.
Don’t just read past this one as something that you already know. There is more to the story here.

