Why I Kissed Excellence Goodbye

I recall arriving at my new Technical Director position in late 2007. I scanned all the material that the church had communicated on my new team from the website, in brochures, and training materials. One word kept appearing: excellence. This is true for many churches. I’m pushing back.

Words have meaning. Let’s put excellence under the microscope.

ex•cel•lence |’eksələns| noun
the quality of being outstanding or extremely good. from the Latin verb excellere ‘surpass’ (see EXCEL)

ex•cel |ik’sel| verb
be exceptionally good or proficient in an activity or subject

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Great Conversations: Jesus and the Successful Young Leader

GreatConversations_Jesus&SuccessfulLeader

One of my favorite conversations in the Bible is the one between Jesus and the very successful young leader in Matthew 19. We often call him the rich young ruler, but I think successful leader is the term we would use today.

Now a man came up to Jesus and asked, “Teacher, what good thing must I do to get eternal life?”
“Why do you ask me about what is good?” Jesus replied. “There is only One who is good. If you want to enter life, obey the commandments.”
“Which ones?” the man inquired.
Jesus replied, ” ‘Do not murder, do not commit adultery, do not steal, do not give false testimony, honor your father and mother, and ‘love your neighbor as yourself.’ ”
“All these I have kept,” the young man said. “What do I still lack?”
Jesus answered, “If you want to be perfect, go, sell your possessions and give to the poor, and you will have treasure in heaven. Then come, follow me.”
When the young man heard this, he went away sad, because he had great wealth. Matthew 19:16-23

My impression is that Jesus immediately liked this young man.

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Walking With a Limp

I was greeted at work today by an email from a dear friend from another state. A mutual friend’s mother just passed away. What makes it especially troubling is that her father just passed away less than two weeks ago. My heart was broken. I sat at my desk stunned. A coworker walked into my office and informed me that we have a funeral later this week. I simply said, “Sometimes it never stops.” To which he replied, “Yep, that’s what we’re here for.”

That’s what we’re here for.

I hate that. I hate the pain of this loss and the agony of life. I’m ashamed to say, in times past, I’ve tried to hide from the pain; I’ve tried to ignore it or soothe it. But that path leads to sin. I know that now.

I have no answers. I don’t even have any questions. I only have me and my broken heart and a prayer, “Father, I offer this brokenness to you, to use to advance Your Kingdom.”

And so, I’m walking through today with a limp. A limp of empathy and pain. It hurts like hell. Literally. I think it must be exactly what hell feels like.

I would rather feel this pain than hide from it. I choose to limp with my friend and embrace them through prayer to my Father who can bring new life out of these ashes.

After all, that’s what we’re here for.

My Interview on Church Tech Profiles

Being a Tech Director can be a lonely, misunderstood job in a world surrounded by hard driving pastors and demanding creatives. It’s your job to make it all work; often with little time and little budget. And although we love the challenge, serving the church staff and the people of God can be overwhelming and take it’s toll on health and family.

In 2012, I had the opportunity to talk with Van Metschke for his podcast Church Tech Profiles. If you’ve never met Van, he is a gifted tech director with a passion for helping other techs not only be more effective, but spiritually healthy. Often, he will be seen with Mike Sessler and other members of the Tech Arts Network.

These guys are making a difference in the lives of technical artists and I feel like I struck gold when I became aware of what they were doing.

I think I eventually calmed down enough to speak a coherent sentence. I hope you enjoy this:

For more information on what Van is up to, check out his blog or catch up with him on twitter.

This seems like a good opportunity to plug another recommendation–if you volunteer or work on staff in the technical area at a church, don’t walk alone. Join the community of Church Technical Leaders.

Lessons I’ve Learned: The Management Recipe

To be effective over the long haul, you must fill your tank and fuel your passions. Overload and burnout are always waiting. Some of my long distance mentors are Jack Welch and Mark Horstman and Mike Auzenne.
I am a strong proponent of Jack Welch’s core principles: being a winning organization, mission and vision, candor, differentiation, and voice and dignity. In his books and now discontinued podcast, he offers specific guidance on how to instill these attributes in your team.
I can camp out on philosophy, but management is about execution, not ideas.
I am a strong proponent of Mark and Mike’s Manager Tools podcast for practical, actionable advice: How to run a staff meeting, How to coach a direct report, How to write a thank you note, etc.
Get a coach (even through a book or podcast) and establish core principles (even if you borrow them from Jack Welch) that you can filter ideas and situations through.

Candor is mission critical. Pay attention to your temperature. If you are upset over an issue or person, then you need to have the difficult conversation. The best ideas flow out of a culture of candor. When we can challenge each other, and aggressively pursue good ideas, we are giving ourselves the opportunity to be effective.

Even though teams can be a great tool, we manage people not teams. Management repositions you from the realm of task efficiency to organizational effectiveness. Management is leveraging the hours and strengths of your people to accomplish a set goal. The best way to do that is through relationships. This is where the Managers Tool’s Trinity (one on ones or O3’s, coaching, and feedback) is practical and useful. My experience has proven Mike and Mark’s advice that O3’s are the most effective tool a manager has. O3’s help you build relationships and keep your fingers on the pulse of your department. More often than not, the O3 helps me provide what my direct reports need and helps me remove any roadblocks that are slowing them down. It’s not them serving me, but me supporting them. You cannot do that well if you don’t know what’s going on.

Understanding we manage people and not teams underscores the need for differentiation. If someone is struggling (or doing well), they should know that you know. Differentiation also applies to the things we do and not just our people. Keep your eye on the prize. If something does not add value, put your effort somewhere else, with your strongest assets–people and time–where it matters most. Although value takes different forms, value is not money, but Kingdom building.

Make an effort to build bridges with others. Have concrete plans that put something on the calendar–whether it is lunch or a quick face-to-face office meeting. Building a bridge is not a thought you have, but a thing you do. To be successful, you need a lot of bridges. They don’t build themselves.

Don’t forget that you are also the lead marketer for your team. Protect your team’s reputation. This isn’t about shaving the truth. This is about managing the perception of others. You influence that. How you say what you say to others, and when you say it, is key. If someone’s behavior is hurting the team, call them to account and explain the unintended effects and expect a change.

Management is like baking a cake. You follow the recipe and you get specific results. It is not an art that few possess. It is a skill with definable actions. Do them, and work hard at it, and you will achieve great results.